OUR 15 DAY MONEY BACK GUARANTEE GIVES YOU TIME TO MAKE SURE YOU ARE 100% HAPPY WITH YOUR PURCHASE FROM Emerald Aurora.
If you are not happy with your purchase it can be returned for a full refund (less shipping costs) within 15 days of delivery. All items for return must meet the following requirements;
- Contact must be made via email to email@example.com within 15 days of receiving your items.
- The items must be returned within 30 days of receiving your items*.
- Our policy does not cover damage caused by sun exposure, improper use or accidents.
- The items must not have been altered in any way.
If you do not believe your return falls within the above policy and you would still like to discuss returning it, please contact us at firstname.lastname@example.org.
All returns will be processed within 15 days of delivery. If you choose to return your purchase, please follow the below process:
Items must meet the above requirements.
Email email@example.com to notify us of your return and for us to provide a return mailing address and further details.
Once the items have been sent by you and received by us, they will undergo a quality review and once cleared you will receive a refund on the cost at purchase (less shipping costs incurred by us) directly to the account you made the purchase on. You will receive an email confirming the above.
*We are not responsible for the cost of return item postage or insurance unless the items were originally delivered damaged or faulty. We cannot be held liable for the loss of products being returned. It is recommend that you use a registered post service to return goods, and keep a record of the tracking details.